Video AI watermark on owned copy

Topaz Video AI Bugs and Issues
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If you scroll down, there is a link on the bottom of this page to support. I’m sure they will get you squared away.

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Hello and thank you for using Topaz Video AI,

Logging out of the app and re-activating after an update can help reset the watermark status.

Control+L on Windows/Command+L on Mac will sign you out and bring up the dialog box to activate.

If the issue remains, please file a support ticket and a member of our team will be able to assist.

Thanks!

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  1. My license expires in 2024, but 3.1.10 is incorrectly stating I need to renew my license to upgrade to 3.1.11. It’s also now watermarking my videos
    topazrenewal
    topazwatermark
    topazwatermark2048×924 84.2 KB
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Manually downloading the newest version worked around the false ‘you need to renew’, but 3.1.11 still is watermarking videos
topazwatermark2

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This is a serious bug that requires an out of cycle fix

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Logging out in the app and logging back in also doesnt resolve this.

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Hi Brad, thanks for reporting this issue. This is a bug that is known to our developers and will be fixed in the 3.2 update. I will reply in this thread with a link to the beta release for 3.2 as soon as it is available.

Apologies for the inconvenience.

1 Like
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Thanks Tony!

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Hi Brad,

Here’s a link to the v3.2 beta release thread: https://community.topazlabs.com/t/topaz-video-ai-beta-3-2-0-0-b/42529

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When is this going to be fixed? I’m using 3.2 but i can’t get rid of the Trial Mode either.

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I also just got the 3.2 update, both 3.1.10 and 3.2 have this issue (Trial mode/watermarking).

I JUST renewed my upgrades, what the heck is going on? I hope those of us experiencing this will be given additional time on our licenses.

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Hello, for users with active licenses that are still seeing watermarked output, we recommend the following steps:

  • Navigate to “/Applications/Topaz Video AI.app/Contents/Resources/models/” (macOS) or "C:\ProgramData\Topaz Labs LLC\Topaz Video AI\models" (Windows)

  • Delete the file “auth.tpz”

  • Relaunch the app and sign-in

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I’m using v4.0.8, and I have paid for the software.

There’s a large Topaz watermark in the middle of my video. I imported a 1080p video with 29.97 framerate and left those settings alone, then I chose the Artemis model on HQ.

Screenshot 2023-12-30 184621
Screenshot 2023-12-30 184621416×922 56.5 KB

logsForSupport.zip (3.4 MB)

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it’s not just artemis…it’s also happening on gaia!!!

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Seems like it’s fine now. It logged me out and asked for my license again, so I tried with a 1 minute video - no more watermark. Annoying that it wasted over 6 hours the other day though.

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Hi @Vee1408 @shawn.danker This was a bug with the later v4 series patches around the new year. Can be resolved by logging out and logging back in again.

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this seems to started happening a few hours ago. first whatever i upscale at the output now suddenly has a topaz labs ai watermark right on the video. despite the fact i’ve got an active sub. i try to resolve it by logging out and logging in but now the stupid system won’t let me in because everytime i try to sign in via browser i get an error msg saying site can’t be reached. WTH is going on???! this is unacceptable

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Try this: