I have a Dell Precision 7740 with i9-9980HK CPU and NVIDIA Quadro RTX 3000 video card. I had also had connected a Quadro RTX 4000 (desktop) via a Sonnet 750 Breakaway Box. This was working fine (under Video AI 3.5.1). Then, I decided to upgrade to a GeForce RTX 3060 Ti in the Sonnet 750. Everything installed properly, however, Video AI threw an error. This was under 3.5.1 (which had been working fine with the RTX 3000/RTX 4000 combination under “all GPU” selection). I upgraded to 4.0.2 and still get the error.
Logs for the Error under 4.0.2 are attached, as is the system configuration.
I should note that when I choose Auto under 4.0.2, Video AI will process the file, albeit slowly (~9 hours for ~50 minute video, FHD to 4K). When I choose the 3060Ti only, I get a faster process (~8 hours). But neither is as fast as what I got with the RTX 3000/RTX 4000 combination (~6 hours).
I have another computer (Dell 7760) that has a RTX A4000 video card and uses a 3060Ti card in a Sonnet box. That arrangement works fine under Video Ai 3.5.1.
I removed 4.0.2 and reinstalled 3.5.1. I still got the error and have attached a log for 3.5.1 as well.
logsForSupport.zip (967.0 KB)
DxDiag.txt (166.2 KB)
logsForSupport3.5.1.zip (990.2 KB)
