Video AI Freezing

Topaz Video AI Bugs and Issues
1

With version 3.5.2 I am experiencing the problem of the software freezing after I switch to another program. For example, if I open Video AI and set something to render, then switch to Google Chrome or Microsoft Word, then when I return to Video AI the whole interface is non responsive. If the render is not yet complete, then it’s also frozen. Because the whole thing is frozen, I can’t quit, and have to force quit the program. Sometimes things are chugging along in the background, but the interface just isn’t updating to reflect that. Like a severe lag. I had experienced this problem with certain other versions, but it didn’t happen in version 3.5.1

Running Mac Studio

2

Hello,
Could you send us an email at help@topazlabs.com with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.