Video AI Freezing

With version 3.5.2 I am experiencing the problem of the software freezing after I switch to another program. For example, if I open Video AI and set something to render, then switch to Google Chrome or Microsoft Word, then when I return to Video AI the whole interface is non responsive. If the render is not yet complete, then it’s also frozen. Because the whole thing is frozen, I can’t quit, and have to force quit the program. Sometimes things are chugging along in the background, but the interface just isn’t updating to reflect that. Like a severe lag. I had experienced this problem with certain other versions, but it didn’t happen in version 3.5.1

Running Mac Studio

Could you send us an email at with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

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