Video AI 7.1.5 export error

[karl-1532]

logsForSupport.zip (1.4 MB)

So what can I say?
I have an Lenovo X1 and after 1 hour i got this error
Maybe someone can help

[kyle.topazlabs]

The logs look to show that the source video has some corrupted frames or data packets when the file is running through the process.

Try running the video through Handbrake to clean up those frames and then bring it back into the app for processing.

For handbrake:

1. Drag and drop your video to import it

2. I recommend going to the “dimensions” tab and under “resolution limit” > none

3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source

4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.