Video AI 7.0.2 dropping Dozens of last frames when using image sequences (7.0.2)

(This reoprt was translated into English with the help of ChatGPT)

After updating to Topaz Video AI version 7.0.2, the issue of the last frame being dropped in image sequences has become significantly worse. Previously, at most one or two frames would be dropped—but now, we’re seeing dozens of missing frames.

This is a critical issue for our workflow, as we rely on exporting to TIFF image sequences. Upon analyzing the generated FFmpeg command, it’s clear that the problem consistently occurs when the -t option is included.

Currently, the only workaround we’ve found is to go into the Preferences and force a restart of the program. After restarting, we manually check the FFmpeg command to ensure the -t option is not present. However, even after doing this, the program eventually starts inserting the -t option again after a few renders. This makes the software extremely cumbersome to use.

I understand that the -t option may be necessary for frame interpolation. However, if the program cannot accurately calculate the duration, please avoid using -t altogether—except when frame interpolation is explicitly selected.

We’ve been struggling with this bug for years, but this is the first time the problem has escalated to the point where the software is almost unusable. Please fix this. We’re begging you.

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Thank you for bringing this info to our attention, can you send the full logs to our support staff at help@topazlabs.com?

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.