[If you are posting a new bug, please include the following]
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The bug / behavior you have encountered
Export fails immediately regardless of settings. Trying to upscale .mp4 to 4K. The input video plays fine on Quicktime. Video AI has full disk access.
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Your system profile
Mac Mini m4 Pro 48GB (50% memory to Video AI)
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Your log files (Help > Logging > Get Logs for Support)
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Any screenshots as necessary
[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.zip (23.0 MB)
Peter Kastner
This appears to be a permissions issue;
Please make sure that the export path you are writing out to is readable and writable by Topaz Video AI and that the path exists.
Try adding Video AI to the list of apps with ‘Full Disk Access’ in the macOS System Settings and restarting the app after: If this does not work, please proceed to a clean install which should reset the app’s permissions.
- Uninstall Topaz Video AI by dragging and dropping the app into the trash bin
- Delete the plist files & empty the trash bin
How To Delete Your Plist Files
- Reboot your Mac
- Reinstall
