Video AI 3.2+ ai model download failed but in 2.6.4 i can download all model

Topaz Video AI Bugs and Issues
1

my network update software but can’t download all the AI model(p2)
2.6.4 i can download all model （p1）
have been close the windows firewall (p3)

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2)3HHP%HHSUDN}}$Z1BG(X1920×1049 69.5 KB

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~@}I%_5UG~$531920×1080 85.9 KB

  • Error message from AI engine: download failed.

  • Error message from AI engine: model failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: model failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: model failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: download failed.

  • Error message from AI engine: model failed.

  • Error message from AI engine: download failed.

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~@}I%_5`F)IDF%KAOECXLF1920×1043 92.5 KB

2

DxDiag.txt (133.7 KB)
logsForSupport.tar.gz (182.3 KB)

3

2023-03-27-16-32-49-Main.tzlog (159.2 KB)

5

@1021258462 It does seem that something is blocking your connection to our server. Unfortunately, I cannot read the screenshots you provided. Double check for a conflict from a VPN, Proxy, Firewall, or another anti-virus.

The next step would be to reach out to support directly since this is not a bug and this forum channel is for bug reports.

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