Version 2.42 Photo AI Won't Clear Previous Image When Two Images Are Loaded - see inside for explanation

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 - load image, edit, export, close image, clear…

  2. Step 2 - load next image, next image shows for a split second, then previous image loads on top of it. It’s almost as if a new layer is added with the previous image on top and the new image below it.

If I zoom all the way out (28 percent view) the new image can be viewed. If I load side by side view the new image can be seen on the left with the old version seen on the right. If I zoom closer than 28 percent view the old image takes over the view completely.

There are a few other instances that I can describe but you get the gist.

  1. If I close the program then the problem sometimes corrects itself, but it’s back after I process one or two images. Often it gets “stuck” on this bug and I have to reboot my computer. Under the best of circumstances it will process normally for 10 or so images before the bug returns. It behaves as if there is a cache or buffer that needs to be cleared.

Often times I’m running other processes in the background (handbrake or Topaz Video AI) that can’t be interrupted to reboot. In those cases I’m forced to either kill my video editing to reboot, or abandon my image editing until I can reboot.

Either way it doesn’t matter - the problem will return soon enough anyway…

Please let me know if you need further information - this has been consistent through all versions of Video AI that I’ve owned…


Topaz Photo AI [v1.x.x] on [Windows/Mac]

Thanks for writing in and sharing that information. To get the best understanding of the issue you are having, would you please take a screen recording of this behavior so I can see exactly what is happening?

Loom is a great free application for this: Loom | Free Screen & Video Recording

I’ll be happy to - it’s very hard to describe what’s happening in words alone. I’ve never experienced anything like it and I’ve owned and used Topaz for years… Thanks very much for responding.

Bob

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https://www.loom.com/share/fa2b7399d3444e64b59fa242e77a8de8?sid=f1bc56fd-f36b-4f79-b430-80487eaeb371



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Topaz Photo AI 2.4.2 - 9 May 2024
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Okay John, here it is. No sound unfortunately, but you can see what I’m talking about. In this case I’m editing MP3 tags and adding album covers to my tags. I’m using my Topaz Photo AI version 2.4.2 to make whichever result I deem suitable, and in this instance here is what is happening.

I load a Moody Blues album cover and it is almost immediately obscured by a Molly Hatchet album cover. I have absolutely no idea where the Molly Hatchet album cover is coming from - I have not opened this cover today.

Then I’m showing how if I click and hold my right mouse button the program shows the correct album cover, but there is no way to edit it. The minute I release the mouse button the Molly Hatchet album cover comes back into view.

Then I demonstrate the effect the different modes of view affects the process. The slide will allow you to see the intended album cover, but again - you can’t bring it into the ‘primary position’ to be edited.

The I use the upscale tool to show its affect - you can see that it loads yet another album cover on top of the original (Molly Tuttle on top of the Moody Blues in this case) and again, there is no way to get rid of the image ‘on top’ of the one that I loaded to edit.

Please let me know what else I can do to explain this. The bottom line is this - I load an image to be edited and it shows for a half-second before it is obscured by some random image. No matter what I try, I can’t ‘delete’ the random image. The only way to get Topaz Photo AI back to a usable state is to close it and reopen it and start again. Even then, the number of images I can edit before it goes FOOBAR is completely random. Sometimes it can be as high as 10 or more. Other times I have to reboot my computer to get it to work again…

I’m running this on a fresh install of Windows 10, fully updated. I can list whichever specs you might need.

Thanks a million, and I hope my video helps.

Bob

Thanks for the detailed response and for sending the screen recording of that behavior. This certainly is not intended behavior, and it is the first time I have seen this occur while using the application.

To help troubleshoot this let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

Here’s the thing - I don’t want to have to buy the update just to fix this problem. I switched to Windows 11 just to see if that made a difference and I’d swear it’s even worse in 11 than it was in 10… I also updated my 4090 drivers to see if that helped - no change.

Is there a trial? Lemme go look… Are there discount coupons available that you might be aware of that I am not?

Thanks very much for confirming I’m not going whack-o…

Bob

Hey John - I’m not seeing the free trial of the Windows edition on the site - am I just missing it somewhere?

Bob

Nix that - I found it. :confused:

Last one my friend - the trial version doesn’t allow saving, so I have no way to really test to see if the same anomaly occurs. I’ll keep loading and editing but unless I can save it I won’t know if it is really working - do you agree?

OK, so I loaded almost 200 pictures, one-by-one as I would in my normal processing, and I didn’t have a single problem. Because I couldn’t save the images after processing I can’t give it 100 percent success, but I would venture to say that my problem would be solved if I owned the latest version.

The problem is I shouldn’t have to spend $100 bucks to fix software that should be working otherwise - I’m sure you see my point…

Please let me know the way forward and I appreciate all your help!

Bob

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