VEAI shuts down the computer

anyone having this issue ,where video enhancer shutdown computer randomly sometimes when previewing and sometimes or 90% of times when saving a video/images sequance?
using core i5 GTX 1070Ti when switching to cpu all seems fine but takes a light year to work but when using GPU mostly software shuts down the computer tried to check GPU-Z software sometimes use power unstable and power consumption sometimes show +130% in a sec and comes down .

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the latest version now and then during processing suddenly ends up in a Windows 10 bluescreen telling me “something went wrong and Windows has to restart”. :neutral_face:

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for me its like a hard shutdown while holding power button no blue screen

i have and had the same issues…
it started with 2.0

but since i am often running multiple instances of veai and do other things on the pc like cutting with adobe premiere or just surfing and watching movies, i could not find the reason … i am still guessing
it happens only after the pc is running for more than one or two days…

first i thought its a thermic problem, but gpu/cpu hardly reach 90°C
most of the time its just 70°C what is no problem for both

now i do a clean restart before i start a longtime (more than 5h) veai rendering
that helps…

for me it can happen after restart +97% and i have +100 hard shutdown so far from veai

i went and tried the previous versions 1.9 and 1.8 both of them does the same thing and make computer lose power and i don’t think its from my GPU my computer runs fine 24H/24H sometimes i play intensive games that uses 100% GPU with power draw up to 100% and it never shutdowns my computer maybe games is not best example, maybe a good example is using V-ray for rendering and uses GPU it runs fine and never made my computer lose power pls devs check what’s happening this software is good and needed, and now when i try launch VEAI and try to complete a video it crash immediately most of the times like 95% it will crash in first second

Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Processor: Intel® Core™ i5-4590
Card name: NVIDIA GeForce GTX 1070 Ti
Memory: 20480MB RAM (dual channel)
PSU: 850w
drive : SSD

i managed to make some videos this week but alot of shutdowns two times where i finished two videos without shutting down but several videos i had to make them from PNG with alot of shutting down (power lose) and here is a pic of GPU usage from GPU-Z while using VEAI with max power indicator

I think what may be happening is a spike in temperature on the CPU or GPU. I know this can cause the computer to shut down abruptly. The reason I think this could be it is because I kept Open Hardware Monitor on during an upscale. On average I was getting temperatures on my CPU around 83 and this went on for hours. When I came back hours later though, my temps where still averaging around 83 but I noticed that the Max temperature recorded was 106! Something made my PC temp spike to 106 even though I had left it alone with nothing but VEAI running. (I did have 3 instances running. Two on my 3090 and 1 on my 2080Ti. CPU is a Threadripper 3970x 32-core, 64 GB RAM.)

I may try to lower the use of my CPU and VRAM in the settings and try to see if I get this spike again.

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okay but this should not be an issue with video enhance itself. maybe check the cooling options in the bios. i also think the cpu should normally clock down or start to throttle before it shuts down for safety. also check the maximum power consumption needed under full load and if your power supply can deliver that.

I am experiencing the same.
Because of still “low” usage of the RTX3090 GPU Power, i try to run at least 2 instances, sometimes 3.
Right now i am running a single VEAI instance, 1080p to 1080p Artemis-MQ 12(cleaning/smoothing) with a GPU load of 7% … CPU load is 30-50% , spf is around 0.15
GPU and CPU temperatures stay below 70°C

That “funny” 7% GPU load is strange.
I see that since V2.1.0.1b and after installing the latest nvidia studio driver v461.92

So i can easily run 3 instances
But running more than 2 instances “sometimes” leads to a crash.
“Maybe” caused by temperature peaks above 100°C

As some devs recommended to run multiple instances, at least until the RTX30x0 GPUs are better supported = used to the max. i wonder why there is no progress. i always hope for the better when i install studio driver updates, but no advance , yet.

I often requested a “saving queue” option. Like every other video software has for saving projects.
A large queue file (a list of 10 videos to be rendered) is a PROJECT for me and sometimes i spent lots of time preparing these queues.
During a crash … its all lost. Overwritten by zeros… the auto saved save.json is empty and i need to start from the beginning. No chance to load it again.

So running multiple instances has another backdraw besides the possible “crashes”.
The “save.json” file from one instance is always overwritten by the “save.json” file of the next instance.

But no answer, yet.

Look into overheating. Most CPUs have protective circuits in them that either reduce performance or crash when the temperature goes over the max for that device. My Z490 machine with a powerful i9 processor in it kept crashing, because of this. I have very good water-cooling but it appears that the core voltage was the problem. I lowered it to the default using the Intel XTU utility and the problem went away. This also resolved a similar issue in another high-end rendering application I use.