V4.2.2 license entitlement revoked after license renewal

[jojje]

[If you are posting a new bug, please include the following]

1. After renewing the license, v4.2.2 license check fails.

   This software was untouched between renewing the license (to be able to check the latest beta) and when I needed to use it once more for production use, meaning nothing in the software or its configuration had changed in the interval.

   Whatever you changed on the backend, please revert that ASAP so that I can use the software I’ve paid you money to be able to use, not once, but twice!

2. Your system profile
   What do you mean system profile? Hardware specs? If so, irrelevant for this bug as it worked before.

3. Your log files (Help > Logging > Get Logs for Support)
   logsForSupport.zip (9.1 KB)

4. Any screenshots as necessary

   

EDIT: I even removed the auth.tpz file in order to ensure there was no compatibility corruption caused by whatever backend change you recently made and this old version of the software, such that the software would pull a new minted auth.tpz file from the backend, but that didn’t change anything. Same error.

[kyle.topazlabs]

The issue looks to be the conflicting Pro and Individual licenses linked to your account. Can you email the support team directly so we can get your account sorted out?

help@topazlabs.com