Upscale stops - no error code. Time stops counting

Topaz Video AI Bugs and Issues
1

Reposting this, my former issue was closed without being resolved. This is insanely annoying. 50% or more of my longer upscales just freezes. No error codes, it just stops. And no matter how long I wait nothing more happens. It stops at a different place each time I try the same clip again (the problem is not only on one clip though).

This might be considered a duplicate post, but my former issue was closed - you can see in that trhead what I have tried already (Upscaling freezes and the time stops counting).

  1. When I upscale to HD, the processing freezes after a while. The time just stops and no more progress is made. It worked initially, but now I can’t get anything to finish. I upscale longer videos. Using Artemis and mp4 (Nvidia) mostly. Tried both h264 and h265.
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)

DxDiag.txt (102.6 KB)
logsForSupport.tar.gz (1.2 MB)
4. Any screenshots as necessary
No point in screenshots, they wouldn’t show anything, it just stops.

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
I did search, but couldn’t find the same problem. If I missed it, I am sorry.

2

Have you looked at all the errors your system has under Diagnostics in DxDiag ?

3

I have looked in the file, yes, but I can’t say that I understand it all. Most errors seem to me to be non Topaz-related? There seems to be one line regarding a Topaz crash though.

4

By the way, grapichs drivers and Topaz Video AI have been upgraded to the latest versions since I started the initial thread. Still a whole lot of freezing going on though.

5

One of the errors relates to Network Virtualization Service and there are a couple of kernel problems and a usb failure.
It’s beyond me to say why these are happening tho.

6

Hmm, thanks. Guess that is a good starting point for me then :slight_smile: I will have to spend some time on Google…

7

Hi! Unfortunately, we never received a reply from you, and the thread was closed automatically;

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I am having our team review the updated log to see if I am missing anything, however, I am not seeing anything amiss here either :frowning:

8

Premiere Pro
MicrosoftEdgeUpdate X 2
Topaz Video AI 3.2.5
141 x2 Watchdog
144 x2 USB3
10.0.19041.2905:1 Hyper-V

All having issues.

9

Our team believes this should be resolved in v3.3, please update today when it is released and if this still occurs please share the new log with me.

10

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