Upscale/enhance doesn't work

Topaz Photo AI Bugs and Issues
1

Upscale/enhance doesn’t work.

When you upscale a photo it’s safes the photo with 0 kb.
So you get an jpg with 0 kb → no photo

Steps to reproduce issue:

  1. import photo from filemanager or photoshop etc
  2. automatic AI by topaz photo ai
  3. save
  4. 0 kb = empty jpg file

Topaz Photo AI v1.4.1 on Mac

2

It sounds as though the application doesn’t have access to that location to save images.

Go to your Security and Privacy settings and then select, Full Disk Access then to add Photo AI click the Add button + then select Photo AI in the list, then click Open.

3

Thanks, but I already tried it.

The error or bug has something to do with the crop feature in PhotoAI.
When you crop or upscale a photo, the file will be 0 kb.

4

Please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.
Log Folder

It sounds like Topaz Photo AI may be running out of memory to finish writing the upscaled file. I can check the logs to be sure.

5

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