"Unknown Error" when processing video

Topaz Video AI Bugs and Issues
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  1. The bug / behavior you have encountered - I took about a week off from upscaling (hot weather) but when I came back and am trying my next file, I get an “Unknown Error” and processing seems to stop around 15-20%. Nothing has changed with my system since my last successful processing.
  2. Your system profile - DxDiag.txt (112.9 KB)
  3. Your log files (Help > Logging > Get Logs for Support) - logsForSupport.tar.gz (1.2 MB)
  4. Any screenshots as necessary - N/A

Would appreciate any assistance on this, I can only upscale for ~1/3 of the year due to weather/electricity costs so every day lost hurts!

2

The error message in your logs is quite odd! Can you please try a clean reinstall?

  1. Uninstall Topaz Video AI

  2. Delete the AppData > Roaming Folders for Topaz Video AI
    As a note, this folder will be hidden. To view this file, select View > Show Hidden, and here is the path;
    C:\Users<username>\AppData\Roaming\ Topaz Labs LLC\ Topaz Video AI

  3. Delete Registry Entries using the steps below:
    Open program RegEdit from your Start menu explorer and delete the registry entries of Topaz Video AI

I. Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\ Topaz Video AI

  1. Reboot Computer
  2. Reinstall
5

hello , i meet now the same behavior since this week, with just an error in log -1073741819 (access violation)

i am trying to identify what introduces this, as the last changes i did are :

  • upgrade to 3.2.3 and 4
  • upgrade of nvidia driver to 531.79 .
  • Cumulative Update for Windows 11 Insider Preview (10.0.22624.1690) (KB5026447)

that i just did and currently testing :

  • revert back to 3.2.2
  • revert nividia to 531.68

no way , still have the unknown error.
@ Khilendel , does it throw error on any upscale ?

here the error which can be seen in eventlog application
Nom de l’application défaillante ffmpeg.exe, version : 0.0.0.0, horodatage : 0x64385879
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000000000
ID du processus défaillant : 0x0x5C98
Heure de début de l’application défaillante : 0x0x1D98020D027E421
Chemin d’accès de l’application défaillante : E:\Topaz Labs LLC\Topaz Video AI\ffmpeg.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : bd482de8-6f0f-468e-bf1f-555671c693b4
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

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@Fredo @Khilendel Is this issue still occurring for either of you?