Unable to open dng files

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 Try to open file.dng
  2. Step 2 Get message unable to open file.dng
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

We will need some more information to help troubleshoot the problem you are having. Please take a screen recording of this behavior so I can see exactly what is happening.

Loom is a great free application for this: Loom | Free Screen & Video Recording

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