Unable to install upgrade Topaz AI v2.4

I can’t seem to get Topaz AI 2.4 upgrade to install. It keeps crashing.,

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hi John:

Thanks for getting back to me. No worries, it finally worked, so we’re good.
Have a good evening.

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