TVAI 4.2.1 Hard Locks PC

When using any enhancement (such as Nyx Fast) during the conversion it will hard lock the PC, no mouse / keyboard response CTRL+ALT+DEL has no effect, have to press the reset button directly.

DxDiag & Logs Attached

DxDiag.txt (133.4 KB)
logsForSupport.zip (404.3 KB)

Topaz Video AI  v4.2.1
System Information
OS: Windows v11.23
CPU: AMD Ryzen 9 7950X3D 16-Core Processor            63.646 GB
GPU: AMD Radeon RX 7900 XTX  23.938 GB
GPU: Intel(R) Arc(TM) A310 LP Graphics  3.9219 GB
...

Are you running any overclocking on the system? What is your power supply for this system?

No overclock it’s an X3D Chip, PSU is 1200W Corsair

But that said it’s not Topaz AI. Going trough the event logs, found some details. The drivers for GPU kept crashing. Did some more testing soon as any load on the GPU crash (the 7900XTX the Arc is just for QuickSync) DDU the drivers, and even before I can reinstall crash crash crash. Swap for a 4060Ti I had around and everything works. Looks like the GPU died.

Fuuun

At least I found the issue.

1 Like

I’d suggest under volting the CPU too.
My 5950X was standard 1.45V
Got down to 1.23V stable and it’s so much cooler.

Sorry to hear the GPU died but glad you were able to swap it out with another one easily.

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