Tried 2 different videos same error

Topaz Video AI Bugs and Issues
1

logsForSupport.zip (23.0 MB)

2

Can you try converting the input clip to ProRes then try running it back through?

3

logsForSupport (1).zip (18.7 MB)
Tried it same result unfortunately

4

I am seeing an out of memory error in the most recent .zip file. The logs in the original post seemed to be dated from January.

Let’s have you change a few settings in the Preferences Panel.

​

​File>Preferences>Processing

  • Set the AI Processor to a GPU
  • Set the max memory usage at 50%
  • set max processes to 1
  • save the settings and exit the panel.

Try running the clip back through and if you experience an issue please send me the updated logs for review.