Topaz Video Enhance AI stops processing with an Error (v 3.4.1)

  1. Attempting to upscale and frame interpolate 1 hour 11 minute video from 1080p 30fps to 4K 60fps. After processing 2.5 minutes, Topaz Video Enhance AI stops with an error. Mind you, it doesn’t crash. Just stops. This happens with different videos both on this Windows 11 PC and my MBP M2 Max with 64GB.

  2. OS Name Microsoft Windows 11 Home
    Version 10.0.22621 Build 22621
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name THE-RIG
    System Manufacturer ASUS
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor AMD Ryzen 7 5800X 8-Core Processor, 3801 Mhz, 8 Core(s), 16 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 2604, 2022-02-25
    SMBIOS Version 3.3
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG STRIX B550-F GAMING
    BaseBoard Version Rev X.0x
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Elevation Required to View
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = “10.0.22621.1413”
    User Name THE-RIG\Smar
    Time Zone Mountain Daylight Time
    Installed Physical Memory (RAM) 32.0 GB
    Total Physical Memory 31.9 GB
    Available Physical Memory 23.0 GB
    Total Virtual Memory 33.9 GB
    Available Virtual Memory 20.1 GB
    Page File Space 2.00 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Windows Defender Application Control policy Enforced
    Windows Defender Application Control user mode policy Off
    Device Encryption Support Elevation Required to View
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes

DxDiag.txt (98.1 KB)

  1. Your log files (Help > Logging > Get Logs for Support)

Processing: 2023-08-24-09-50-43-Main.tzlog…Processing: 2023-08-24-10-12-18-Main.tzlog…
2023-08-26-13-44-2-Main.tzlog (3.2 MB)
logsForSupport.tar.gz (99.4 KB)

  1. Any screenshots as necessary

Please! Love your products, but this bug is a bad one for me. Thanks!

René the Curious

Hi René, for the windows machine, the GPU is in need of an update

We suggest updating your graphics card by using these steps:

  1. Go to the NVidia Driver Download Page.

  2. Enter in the information for your NVIDIA GeForce RTX 3080

  3. In the search results, you will want to use the Studio option.

If that does not resolve this issue, please post the updated logs, thanks!

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