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Attempting to upscale and frame interpolate 1 hour 11 minute video from 1080p 30fps to 4K 60fps. After processing 2.5 minutes, Topaz Video Enhance AI stops with an error. Mind you, it doesn’t crash. Just stops. This happens with different videos both on this Windows 11 PC and my MBP M2 Max with 64GB.
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OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THE-RIG
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 7 5800X 8-Core Processor, 3801 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2604, 2022-02-25
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX B550-F GAMING
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.22621.1413”
User Name THE-RIG\Smar
Time Zone Mountain Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 23.0 GB
Total Virtual Memory 33.9 GB
Available Virtual Memory 20.1 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
DxDiag.txt (98.1 KB)
- Your log files (Help > Logging > Get Logs for Support)
Processing: 2023-08-24-09-50-43-Main.tzlog…Processing: 2023-08-24-10-12-18-Main.tzlog…
2023-08-26-13-44-2-Main.tzlog (3.2 MB)
logsForSupport.tar.gz (99.4 KB)
- Any screenshots as necessary
Please! Love your products, but this bug is a bad one for me. Thanks!
Best,
René the Curious