Topaz video crashing

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

Okay, Starlight mini was working fine for me until the latest update. Now is crashes after it goes through the song and dance about estimating.
logsForSupport.zip (27.1 MB)

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DELL8960
System Manufacturer Dell Inc.
System Model XPS 8960
System Type x64-based PC
System SKU 0BC0
Processor 13th Gen Intel(R) Core™ i9-13900K, 3000 Mhz, 24 Core(s), 32 Logical Processor(s)
BIOS Version/Date Dell Inc. 2.18.0, 6/30/2025
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0XD433
BaseBoard Version A01
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = 10.0.26100.1
User Name Dell8960\rmdef
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 29.7 GB
Available Physical Memory 16.7 GB
Total Virtual Memory 34.2 GB
Available Virtual Memory 15.6 GB

It looks like you are getting an error due to the model not downloading correctly.

Let’s have you use these steps below to roll back to version 7.1.0 and download Starlight Mini from there.

I got a report back from a user that they rolled back and downloaded the model there and then updated and downloaded the updated version of the model and that worked for them.

  • Open Windows System Settings>Apps>Uninstall

  • Delete any files and folder for the main drive - C:\Program Files\Topaz Labs LLC\Topaz Video AI\

  • Open the Registry Editor on your system. - Windows Key+R will open the run option and then type regedit. Click yes when it prompts.

  • Navigate down to the following folders and right-click on it to delete it.

  • I. Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\ Topaz Video AIII. Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Video AI

  • Reboot your system

  • Reinstall the app from a clean download using this link: Video AI v7.1.0 - windows installer

This should help keep the file paths established and allow the model to run as designed.

If you do run into any other issues, please send me the updated logs and I will get them to the devs for further review.

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