Topaz Video AI

Topaz Video AI Bugs and Issues
1

Resolution error

TP
TP1920Ă—1036 51.1 KB

2

Can you pull the logs and send to the support team so we can investigate and help troubleshoot?

support@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

1 Like
3

Sure! Here’s the file.
logsForSupport.zip (2.5 MB)

4

Let’s try changing a few settings in the Preferences Panel to see if we can resolve this issue.

File>Preferences>Processing

  1. Ensure that your GPU is selected for the AI Processor
  2. Set the max memory to 80%
  3. Set max processes to 1
  4. Save the settings and close the panel.
  5. Re-run your clip through the process that you were trying.

If you run into an issue again, please send me the updated logs for further review.

1 Like
5

I followed the instructions, but the issue continues. However, it works fine when I select “cloud export”.

TPZ
TPZ2551Ă—1387 443 KB

6

**Update
Issue resolved. Everything is working properly again.

7

thank you for the update.