Topaz Video AI suddenly unusable

Started using Topaz Video AI about a week ago and I’ve been very impressed.

Opened the software up today and it offered an upgrade to 5.5.1 and now it has become completely unusable.

It’s taking upwards of 3 hours to export out a 9" clip.

Any idea what’s happening?

Can I revert back to a previous version?

Cannot see an un installer, do you offer one?

Scott

Hi.

Here’s a link for the previous versions

Windows
https://downloads.topazlabs.com/deploy/TopazVideoAI/5.4.0/TopazVideoAI-5.4.0.msi?_gl=1*vwlc7*_gcl_aw*R0NMLjE3MzMzMTM5NzMuQ2p3S0NBaUFtTUM2QmhBNkVpd0FkTjVpTFdjbTMzWDVwWkpucEtfaWFZXzc3d2JyaFFSdHlFbFBtZkFTTThRbkViYWtuNlRMZ0lZcVdob0MycmtRQXZEX0J3RQ_gcl_auMjEzMjIwNDY1LjE3MzIyOTk5Nzc._gaODc1Mzc5MzQuMTY1OTk4MjgzNg…_ga_M0K7E5583SMTczMzUxMDIwNS4xNzEyLjEuMTczMzUxMDcyNS4yNC4wLjE2NTA4MTQwMTQ.

Mac
https://downloads.topazlabs.com/deploy/TopazVideoAI/5.4.0/TopazVideoAI-5.4.0.dmg

Hope this helps

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Thanks for this, much appreciated.

Do I need to uninstall my current software before installing?

Do Topaz have a uninstaller? I’m sire if I simply drag the Topaz AI icon to the bin it will leave behind lots of stuff in the Library?

Scott

No you don’t have to uninstall or remove the other version first.

The download will remove the other version for you during installation

Thank you, I’ll let you know how I get on.

Best wishes,

Scott

Hi Scott,

Can you reach out to our support team at help@topazlabs.com with your logs and system profile so we can look into this?

  1. To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

  2. How To Obtain Your System Profile (Windows) / How To Obtain Your System Profile (Mac)

Thanks,

Hi Margaux,

I went back to version 5.4.0 and everything is working perfectly.

I’m running this on a 2019 MacBook Pro with i9Intel processor, 32 GB ram and AMD Radeon Pro 5500M GPU.

Something is definitely broken with the latest version on my system.

Best wishes,

Scott

Hi Scott,

We’d love to get the logs from both versions after running a process through to see what might be going on. Was it just the speeds that were affected or were there any other issues?

Topaz Labs,
Your Video AI is currently the most buggy application on my computer. Incredibly, after three years your technical staff still haven’t corrected last frames being dropped from output ProRes files. And your current version of Video AI (v.06?) does not successfully render frame-per-second modification.

It is commercially absurd to ask your customers to download and install earlier versions of Video AI, simply to render clips moderately successfully (as suggested earlier versions of this app’ drop frames on rendering). Do you need reminding customers pay a yearly subscription to your company to receive product updates that you claim improve on, and technically surpass past versions of products? This has not been the case with Topaz Labs’ Video AI. I and many others have paid Topaz Labs for updates that have not improved on past errors. Please, enough of the marketing tub thumping and just fix your product faults.

1 Like

It doesn’t help. Your link to V5 for Mac downloads V6.