Topaz Video AI Pro 6.0.1 and 5.5.1 Image Sequence Import won't start project

When importing an image sequence, Video AI Pro won’t start a project.
I am importing an EXR sequence through the “Browse videos” button.
Importing the sequence shows a prompt indicating that the EXR are being converted to TIFF. When this is complete a “Done” button is presented. Clicking on “Done” closes the alert, but does not start the project.
Looking in the project folder, there are TIFF files that have been created.

I’ve tried starting a project by importing these TIFF files, but get “Error loading 1 file”.

This issue occurs in both 6.0.1 and 5.5.1

Is there a different workflow that should be used with image sequences? Or is this a bug?

Can you share a minimum of 5 frames to our Dropbox and reach out to our support team at help@topazlabs.com and include this forum link?

You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
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