Topaz Video AI: No video preview

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The original and the processed screen are black, only during the exit process the video is short visible (with different video files .mts
    in older versions of video AI this effect never seen

  2. System i7 14700k with Intel integrated video and Nvidia RTX4070 TI Super for second screen

    Video_AI_black
    Video_AI_black2289Ă—1259 323 KB

  3. (Help > Logging > Get Logs for Support)logsForSupport.zip (705.0 KB)

  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

1 Like
2

This issue has been there since v4.5 for me. I’m unable to upgrade beyond v5.3.6 (despite paying for a year of upgrades).

3

5.5.1 here, having the same issue. Even reinstalling it, restarting my PC, and installing the latest video driver doesn’t fix it.

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4

Reinstalling and repairing is not a solution - the same problem

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5

Disable FXAA.

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6

This solution worked for you? Or a suggestion…

New player is CPU related if I understand the new features correctly.

Not sure how disabling FXAA on nvidia card would help but at this point of frustration…I am willing to try anything.

Also…seems pretty drastic as most powerful PCs use that feature in graphics to clarify visual images.

7

The devs are still working on getting this issue patched at this time.

It is a top priority as it is affecting many users and makes the new player option unusable.

2 Likes
8

Thanks, it works go to NVidia 3D settings, disable FXAA and now the vidio is visible in both screens

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9

the workaround is to overwrite the “high performance settings for Video AI” of any youtube guru’s:
disable FXAA in the NVIDEA 3D settigs, and the video preview is visible, a good hint of “Dead”

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10

I mean, there could be other causes of a black preview too. But having FXAA enabled will cause a conflict with Topaz. I can’t guess as to the exact cause since I don’t have access to their source.

I don’t think the devs have much experience in coding UI - or possibly it isn’t a priority for them. Each iteration of the UI has been loaded with bugs and baffling design decisions. The one I hate the most is that they use the Windows UI scaling to scale media elements (meaning that if you use a 4k monitor, “100%” doesn’t actually display the previews at 100% :person_facepalming:)

FXAA isn’t great anyways. It reduces the perception of aliasing by blurring jagged lines. That might be fine in other applications, but for editing video you don’t want to see a smoothed preview - you want to see the video as it is.

If you check the Nvidia Control Panel, under “Manage 3D Settings”, there’s a tab for “Program Settings”. If you add Topaz there, you can disable FXAA specifically for Topaz while keeping it enabled for the rest of the system. Good luck!

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11

Thank you! I will try this and report back.

Because right now….unless I am on 5.3.6….

My PC version of Topaz Video AI is useless.

My new Mac M4 Pro Mini……Topaz 6.0 works great so all is not lost.

Margeaux suggested we install the “studio version” of Nvidia driver, not the normal game version.

I am assuming the “studio version” disables FXAA which may coincide with your suggestion.

12

OK, it appears Nvidia has gotten completely rid of the old control panel way of accessing Nvidia driver settings.

The new method appears to go through the new “Nvidia app” which I am totally unfamiliar with.

Settings within it seems very sparse and I am at a loss of how to get to the area that you describe.

I would like to try your suggestion so that it only applies to turn off FXAA when topaz video AI runs.

But I’m having difficulty figuring out just how to do that right now.

EDIT:

You can still get to the old control panel way of controlling Nvidia.

Right click on the monitor screen and do:

Show more options….

And the old control panel option is still there.

Tring to do it out of the systray defaults to the new Nvidia App.

Now that I can actually get there, I will try your suggestion and report back.

13

Wow…. I am at a loss and starting to get upset.

The program refuses to function in any way that It used to………Unless I am on 5.3.6

Topaz video AI is completely nonfunctional on my machine.

I will see some previews….
But then I don’t….

I want to render something for 12 seconds to see the difference and sometimes I can get 12 seconds
And sometimes I don’t….

And once I start the 12 seconds, it doesn’t stop it just keeps rendering the video…… And no controls are available to stop it.

This is with version 6.0.1 and FXAA disabled in the Nvidia settings.

The new version functions perfectly on my new Mac mini….

And my PC is functioning perfectly with everything else ……and I run several other programs on it to include a competitor….

HitPaw AI Video enhancer…… Which runs perfectly fine and is actually better at face enhancement on lower quality, older VHS and 8 mm and 16 mm film conversion.

My PC is nothing special…… Just a higher end processor and video card and it’s not overclocked or souped up in any fashion…. It runs wonderfully on any other program I try.

I guess I will try The “Nvidia studio display drivers” suggested by Margeaux but I’m just not sure I should be jumping through hoops to get what used to be a very good program…. functional.

14

Are you using Rhea XL and SDR to HDR? If not, just stick with v5.3.6, as those two models and the different GUI is the only difference. All other models are the same.

Totally agree with you though, and I’m as frustrated as you are. Sure, it’s been holidays but the issues have been since early/mid November with no fix. With every release the software has gotten worse, in several aspect.

15

Thanks for the reply.

I use Rhea but not the XL version and I don’t use the SDR or HDR stuff at all…

So you’re right….

Why even bother?

I’m going to revert and just play the wait-and-see game and maybe in three or four months we will have something stable to work with.

I’m also unhappy with the constant little “upgrade fees” because what I thought I bought was a lifetime license.

But I also understand that progress costs money so there is that.

16

I can confirm that disabling FXAA in NVidia control panel (program settings) resolves the issue. Thank you so much!

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Unfortunately, that did not work for me….

Darn it!

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18

Did you check both “Global Settings” and “Program Settings” tabs? On the “Program Settings” tab, you need to select the Topaz exe too.

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I will look and check. I believe I did but can’t guarantee it.

Been a few days since I tried……life.

Thanks for the suggestion.

But honestly…at this point in time. 5.3.6 does everything I really need without any frustrations or tweaking. Solid product. I will probably just stick with it and maybe never “upgrade” my license again. I am a simple home user doing friends and family’s home video….not a video Professional who works for hours daily on media.

And for older media that I am working with like converted VHS, VHS-C, 8 mm, 16 mm. There is a very simple and effective alternative to Topaz which actually does better at facial improvement (in my opinion) called a silly name…HitPaw Video Enhancer. Renders are slow…but the quality is surprisingly good for the older stuff. And it’s very clean and simple.

If I need the new features of Topaz, my new Mac Mini M4 Pro is just a delight. Darn thing is the size of a small jewelry box and very powerful. Approx the same render times as my monster PC. And the Mac runs 6.0.1 flawlessly.

The Topaz company is expanding tremendously……they are introducing new products for media which are very promising.

They are changing payment models and doing all sorts of things….”new.” Hopefully they can correct all the inevitable bugs of any “new”.

1 Like
20

Well I disable FXAA, but now instead of a black preview it is PURPLE. Only when I render couple of seconds I can see the video preview. but not the original