Hi all,
My new install of Topaz Video AI crashes when it’s closed. Didn’t see this posted anywhere, so please let me know if you need more info:
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The bug / behavior you have encountered
When quitting Topaz AI, the system crashes every time the app is quit. This occurs in all situations. Even if just starting the program and closing it. -
Your system profile
Apple Macbook Pro 16" M1 Max, 32GB, 8TB -
Your log files (Help > Logging > Get Logs for Support). Here’s a snip:
Process: Topaz Video AI [19143]
Path: /Applications/Topaz Video AI.app/Contents/MacOS/Topaz Video AI
Identifier: com.topazlabs.Topaz-Video-AI
Version: 6.0.3 (6.0.3)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2025-01-26 06:51:31.6850 -0500
OS Version: macOS 15.2 (24C101)
Report Version: 12
Time Awake Since Boot: 47000 seconds
Time Since Wake: 45380 seconds
System Integrity Protection: enabled
Crashed Thread: 5
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [19143]