Topaz Video AI causes error report "Topaz Video AI quit unexpectedly" on closing application via Cmd-Q

Hi all,

My new install of Topaz Video AI crashes when it’s closed. Didn’t see this posted anywhere, so please let me know if you need more info:

  1. The bug / behavior you have encountered
    When quitting Topaz AI, the system crashes every time the app is quit. This occurs in all situations. Even if just starting the program and closing it.

  2. Your system profile
    Apple Macbook Pro 16" M1 Max, 32GB, 8TB

  3. Your log files (Help > Logging > Get Logs for Support). Here’s a snip:
    Process: Topaz Video AI [19143]
    Path: /Applications/Topaz Video AI.app/Contents/MacOS/Topaz Video AI
    Identifier: com.topazlabs.Topaz-Video-AI
    Version: 6.0.3 (6.0.3)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

Date/Time: 2025-01-26 06:51:31.6850 -0500
OS Version: macOS 15.2 (24C101)
Report Version: 12

Time Awake Since Boot: 47000 seconds
Time Since Wake: 45380 seconds

System Integrity Protection: enabled

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Exception Codes: 0x0000000000000001, 0x0000000000000008

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [19143]

Try deleting the Video AI project file and opening the app to a fresh one, it’s possible there is a file loaded into the app that is causing the crash:

Documents > Topaz VideoAI Projects

No luck, Margeaux - still crashes on exit, same error. Any other thoughts / troubleshooting techniques?

I did uninstall and re-install the app as well, BTW.

Hi, still the same problem and no solution, very annoying

Happened to me also. Twice. Version 6.0.3. Never happens when I was still on 5.3.6.
Have you guys tried going through all the preferences and set it all to default and remove all your custom preset? Thats what I did and it hasn’t unexpectedly quit. I also never let the iMac Sleep. It’s always on.

iMac Hardware Overview:
Model Name: iMac
Model Identifier: Mac15,5
Model Number: Z19E000ZFLL/A
Chip: Apple M3
Total Number of Cores: 8 (4 performance and 4 efficiency)
Total Number of Cores GPU: 10
Total Number of Cores Neural Engine: 16
Memory: 24 GB
System Firmware Version: 11881.61.3
OS Loader Version: 11881.61.3
Mac OS: 15.3