My new install of Topaz Video AI crashes when it’s closed. Didn’t see this posted anywhere, so please let me know if you need more info:
The bug / behavior you have encountered
When quitting Topaz AI, the system crashes every time the app is quit. This occurs in all situations. Even if just starting the program and closing it.
Your system profile
Apple Macbook Pro 16" M1 Max, 32GB, 8TB
Your log files (Help > Logging > Get Logs for Support). Here’s a snip:
Process: Topaz Video AI [19143]
Path: /Applications/Topaz Video AI.app/Contents/MacOS/Topaz Video AI
Identifier: com.topazlabs.Topaz-Video-AI
Version: 6.0.3 (6.0.3)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501
Try deleting the Video AI project file and opening the app to a fresh one, it’s possible there is a file loaded into the app that is causing the crash:
Happened to me also. Twice. Version 6.0.3. Never happens when I was still on 5.3.6.
Have you guys tried going through all the preferences and set it all to default and remove all your custom preset? Thats what I did and it hasn’t unexpectedly quit. I also never let the iMac Sleep. It’s always on.
iMac Hardware Overview:
Model Name: iMac
Model Identifier: Mac15,5
Model Number: Z19E000ZFLL/A
Chip: Apple M3
Total Number of Cores: 8 (4 performance and 4 efficiency)
Total Number of Cores GPU: 10
Total Number of Cores Neural Engine: 16
Memory: 24 GB
System Firmware Version: 11881.61.3
OS Loader Version: 11881.61.3
Mac OS: 15.3
Every time, without fail, when Topaz Video AI 6.0.2 is quit the macOS throws up an error message: Topaz Video AI quit unexpectedly. Error log is attached. Topaz Video AI Quit Error 2025-01-25.txt (148.1 KB)
