Topaz v3.02 spontaneously closing down

[gborzysk]

Topaz crashing (spontaneously closing down) during enlarging image process
Steps to reproduce issue:

1. load image
2. initiate scale without any other process
3. spontaneous app close down.

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Topaz Photo AI v3.02 Windows 10 on Alienware 17 r1 laptop

I have the logfile. How do I send it to topaz labs?

[john.topazlabs (John S)]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

• How To Obtain Your System Profile (Windows)

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request

[gborzysk]

Hi John,

Thanks for super quick response.

I have submitted a folder called Topaz logs with the relevant files and an explanatory note.

Kind Regards,

George Borzyskowski

From “John S via Topaz Community” <noreply@topazlabs.com>
To gborzysk@bigpond.net.au
Date 23/05/2024 9:41:51 PM
Subject [Topaz Community] [Topaz Photo AI/Bugs and Issues] Topaz v3.02 spontaneously closing down

[john.topazlabs (John S)]

Thanks for sending in that information. I’d like to see if adjusting your AI Processor will resolve this problem you are having.

Please open Topaz Photo AI and go to Preferences > General and set your AI Processor to your GPU and see if you continue to experience crashes.

[gborzysk]

Hi John,

Thanks for advice. Happy to say that limiting AI to GPU worked and Topaz is now stable again.

Thanks again,
George

From “John S via Topaz Community” <noreply@topazlabs.com>
To gborzysk@bigpond.net.au
Date 24/05/2024 8:13:27 PM
Subject [Topaz Community] [Topaz Photo AI/Bugs and Issues] Topaz v3.02 spontaneously closing down