Topaz Sharpen AI V 3.2.1 issue with renewals

I’ve paid for Topaz Sharpen Ves 3.2.1. Every time I go to apply it says I need to renew. Why can’t I get it to work? When can I use it. Here is what my account says Sharpen AI

Upgrades: Active (Aug 19, 2022)
Extend 1 year → Latest (v3.2.1)

Please raise a support request at the main website. Here we are all users like you.