Topaz relaunch itself when I try to delete file

Topaz Photo AI Bugs and Issues
1

topaz relaunch itself when I try to delete file in photoshop

Steps to reproduce issue:

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Here’s your request .

Thanks for your help!

Thomas

DxDiag.txt (82.2 KB)

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ANY LUCK?

5

I’ve reviewed the information about your machine, and unfortunately, the dxdiag file confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine has a GPU, which only has about 1GB of VRAM.

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

Please be sure that once you have chosen a version and downloaded the application, you go to Edit > Preferences > General > AI Processor and set the option to CPU . Using the CPU is not ideal since the CPU RAM memory is not dedicated to graphics, but it can give you better performance for this machine.

Let us know how that goes for you or if you have any issues in reverting to the previous versions releases. Also, if you have access to another computer, we can check its compatibility.

6

John can you help me a computer that would work that’s affordable.

Thanks,

Thomas A Teixeira
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