Topaz Photo AI x2 breaks down often

Topaz Photo AI Bugs and Issues
1

the new version breaks down sometimes - the former version was very stable.
the more bad the picture, the more often new Topaz breaks down.

Topaz Photo AI [v2.4.1] on [Windows]

2

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

3

Thanx, I will try

4

Hi, now that I’ve tried this download there is an other big problem:
Always during ‘Adjust Lighting’ the colors change. Than there ist much to much color inside the picture. This problem appears with ALL mypictures - even with pics I had edited well before

5

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.