Topaz Photo AI v3 final & beta latest versions do not show original image preview, instead of the preview a blank black surface is displayed and i cannot compare original image with the edited image. only final result is displayed.
the thumbnail preview of the entire image also displays a blank black surface and i cannot see where exactly the 100% view is located.
i have been trying this with a 30.000-pixel long side image, but this problem never happened before in the previous versions with large images 30.000-pixel long.
can you please help fixing this issue?
i use a MBP M1 max laptop with 64 GB RAM. so the computer is a powerful one.
The problem still persists. I think it has to do with the size of an image. When I am opening smaller images with up to 20.000 pixel in size, both the preview image and original image show side by side. As soon as I try to edit a larger file with >20.000 pixel in size the original image doesn’t show anymore. There is just a black screen on one side and the visible preview image on the other side.
I updated to Version 3.2.0 and the problem is still the same. I initially bought this software two months ago to replace Topaz Sharpen AI. But so far it is practically unusable if you are working with larger panoramic image files. I would appreciate if someone from the Topaz support could comment on this issue and when it will be solved.
What makes this even worse is that I was using Topaz Sharpen and Topaz Denoise for the last couple of years without any update and everything was working fine. I will try to contact the support through my Topazlabs account.
I contacted the support now and they replied that they have no fix for the problem currently. They want to contact me again as soon as they have found a solution.
