Thanks for the update.
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Topaz is having a flash sale on Gigapixel AI right now! Save 15%
See my examples in the Gigapixel thread.
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Hi, updated from previous version - running Mac Studio - but this update will only run Denoiseā. Crashes immediately when attempting to use āRecover Facesā or other enhancements. Previous versions - ran flawlessly, but this has rendered Topaz Photo unusableā¦ Has anyone else encountered this?
Also attempted to contact Topaz to alert them but donāt appear to be interested at all.
Are you saying Topaz replied and didnāt appear to be interested at all or is it Topaz just havenāt got back to you because, itās the weekend and everyone entitled to a break
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Could be either or both but most major co.s will respond fast. Tried via several channels but didnāt get anything. Maybe Iām expecting too much, as I am of Photo 3(!) - expecting updates to be at least as effective as previous versions. Iāve now rolled back to a 3.4 version from december last year, that works across all enhancements (as have all previous versions), it doesnāt crash so Iād guess that itās a glitch in this latest update. But - in spite of what you note re. weekend etc., Iād expect something, acknowledgement at least in response. My payments go out to them, at any time of day / night / holiday etcā¦
Iām more a windows type so I donāt know which mac hardware/os is which, but have you tried the coreml fix? [KNOWN ISSUE: MAC OS 15 CRASH] - Steps to solve this here - #9 by HoffaTime?
Thanks, that sounds very similar. Iāve now rolled back to a 3.4 level version and that works fine across all enhancements, doesnāt crash. But is was this latest 3.5.2 update which started the problem. Iāll see if this helps, but a bit reluctant to go back to the 3,5 level now that the 3.4 is going OK, as Iām not entirely confident that this will fix the problem, but have to tryā¦
Itās frustrating when software doesnāt cooperate!
Here are a couple of steps you can try to temporarily resolve the crashing issue with Topaz Photo AI Recover Faces on your Mac Studio:
Delete the CoreML Cache Folder:
Hereās the information from Ange at Topaz Support
Disable Face Recovery:
In the Photo AI Preferences Menu, disable the Face Recovery feature under Autopilot settings.
This can help bypass the crash until Topaz Support contact you
Hereās the link to contact Topaz Support directly
Topazlabs Support
support@topazlabs.com
Hope this helps
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Many thanks, now (3.5.2) re-inatalled, folder deleted and all now working as it should.
Thanks, for the advice.
Neil
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Youāre welcome
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Just used V3.5.2 and had two crashes. Win 11 Pro, RX5600XT GPU (6GB mem), Ryzen 7 5800X CPU, 32GB RAM. Here are the logs from the two crashes.
2025-03-23-10-39-17.tzlog (836.5 KB)
2025-03-23-11-23-58.tzlog (942.6 KB)
2025-03-23-11-37-3.tzlog (90.9 KB)
@Artisan-West
This can be caused by an outdated driver. Make sure send to support@topazlabs.com your System Profile and we can have a look: How To Obtain Your System Profile (Windows)
I also see you are forcing in AI Processor in Edit > Preferences > AI Processor for the AMD card to be used, make sure to put this back to the default Auto. You can also test CPU and it can give you a clue if the issue is the graphic card.
Feature Request: allow users to change camera profile for Raw images
E.g. so that user could select Flat or Neutral profile in TPAI, even though raw image was shot with Camera Standard selected.
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@michaelezra - Make sure to add it on our Ideas - Topaz Community Forum, and other users can vote!
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Thanks, added.
All, Please vote here: Feature Request: allow users to change camera profile for Raw images
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Why not? Votedā¦ 
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