Topaz Photo AI v2.4.0 ignoring my NVIDIA card

Topaz Photo AI v2.4.0 is ignoring my NVIDIA card, previous versions did not. This happens if I have AI Processor preference set to Auto or to the NVIDIA card.

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I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Hi John

Requested files uploaded to Dropbox …

Hi John

The issue I had with the NVIDIA card appears to have been resolved.
The only change to my system I am aware of is the installation of a windows update.
I have uploaded files with the details

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