Photo AI 2.3.1 Autopilot gets stuck on Detecting Face when loading an image. It was working fine with 2.3.0. I processed an image earlier without any problems. Then I ran the update a few minutes later. And now that same image that worked fine before is stuck on Detecting Faces. It seems to work alright on images that don’t have a face.
After updating to 2.3.1 on Windows 10 Pro from the previous version it gets stuck on Detecting Faces. Deselecting Autopilot does not prevent getting stuck nor using an image with no faces at all this version still gets stuck. Version 2.3.0 worked fine when I used it yesterday.
I’m having the same problem (on Windows 11 Pro). Photo AI version 2.3.1 frequently hangs on Detecting Faces. I reverted to 2.3.0 and, so far, it seems to work OK.
It is interesting that there are these problems detecting faces. There must be a common thread with all these posts as I have a Win 11 PC, AMD Ryzen 9 6900HX with 32GB RAM and a RTX3060/6GB and have no problems, as you can see from the screenshots here:
Hi John,
I open Photo AI via File/Plug-in extras; it opens in Autopilot, then gets so far through the process and then hangs indefinitely. I then can’t do anything other than quit Photo AI.
I use Nikon so the RAW files are .NEF.
cheers
Dave
Also if you can, please go to Help > Open Log Folder , then please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
tpaiLogRequest
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]I have a problem with Photo AI. I have tried old versions but the same problem occurs. The problem is when using “Face Detection” it places a ‘black block’ across the face of the subject. Also with the latest version [2.31] it has started introducing artifacts in faces (with face detection off).
This happens with both RAW and JPEG images from either Canon (R5) or Nikon (Z7 II).