All metadata be stripped when sending TIFF to Photo AI from Affinity Photo 2. Using Mac mini M1 (2020), Monterey 12.6.8
Only workaround is importing metadata in Affinity Photo after processing with Photo AI. Believe I have seen this report with RAW files too. Could be a big problem for those working with a lot of photos.
Edit: Photo AI does not strip the metadata from a TIFF file if you load it into Photo AI directly. So, it looks like something different in the way it is being written back to Affinity Photo.
As a plugin only the layer is passed to Photo AI, I would be surprised if there is any EXIF data passed, check the original TIFF image to see if there is any EXIF and then check that AP can actually read it.
Note use Window-> Metadata to display metadata in the Photo, Develop and Export personas. Note that if you have the Layers Panel open it will appear as Mtd in the Layers panel. Note that EXIF metadata is editable in Affinity Photo, i.e. Camera, Make, Model, Date shot.
Make sure that when you Export the image that you select Embed metadata.
Are these files getting downloaded every time you update? This should not be happening as we change only a few models at most each update. It should be checking all model files and skipping the ones that already exist.
If it is still happening for you, please write in to help@topazlabs.com so I can send detailed instructions to gather information and fix this with my team.
This is possible but seems quite niche. How often would you use a feature like this?
Please get Topaz Photo AI to crash with Face Detection on. Then reopen Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Upload the last 3 logs files that you can see in the window that opens to my Dropbox so I can review.
You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something. Dropbox File Request
We have looked into this order issue and the application simply uses the order that the operating system passes to us.
To fix this, we need to fix the batch processing crash. Next time you get a crash, please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the bottom three logs files that you can see in the window that opens so I can review them.
Note: if you are using an older computer that could have issues with batch processing. Make sure you have up to date drivers. A newer computer is also less likely to crash.
With 8GB of RAM, it’s likely that Topaz Photo AI is running out of system memory during processing an saving. Saving is taking a long time because the DNG files are large and the computer is running out of system memory when writing the file. I would recommend increasing your computer RAM and making sure your graphics driver is up to date.
The minimum requirements for Topaz Photo AI is 12GB system memory, but we recommend at least 16GB.
I reviewed both issues and they are crashes during CPU processing. I shared the log with my team so we can look into a fix. For now, having face recovery off would prevent the crash.
Please send me the file so I can reproduce this issue. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something. Dropbox File Request
(1) It takes up real estate and acts as a distraction while I’m working on other images.
(2) I simply clear it every time the application starts because I have never had the need to work on the same image in Topaz Photo twice. The app gives me what I need (eventually) in the first session, then I may further process the image(s) elsewhere or use them as they came from Topaz Photo, but it is simply wasted effort for me to clear the upper right corner every time for a feature I will never use.
(3) Privacy. If I am working on images and someone else uses the computer under that account or sees me open the application, I don’t need them to view what I’ve been processing.
Yes, I must download all files with any single version again because of two reasons: You often release first an official build and a few days after a new alpha or beta. I keep only the latest version to avoid confusion and also try to keep sure everything is up to date, so I make a full deinstall of the older version (no matter if it was an official build or an alpha or beta) to make a complete fresh install of the newer one. And then I get all files again.
I have a recent computer. An Topaz Photo AI crash often, sometime when there is an update it can be stable until the next update. But for now, see attached my logs.
Actually, the 3nd one, to tell you that it crash often, is 40 Mo and cannot fit in that mail. Anywhere else I can put it?
