Topaz Photo AI shuts down automatically after processing any photo

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Either open a file from within the program or drop one into it. Doesn’t matter
  2. Autopilot scans photo
  3. Program shuts down. Same result with autopilot on or off. Applying any filter at all shuts down the app

Topaz Photo AI [v2.3.1] on [Windows]

There is a setting in the Preferences to shut down after doing a photo / group of photos.

Need to uncheck that if you don’t want it to close.

It is set for the photo to remain open. Didn’t change anything. Image still closes if I apply any filter and doesn’t save the image at all. Just shuts down.

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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