Topaz Photo AI crashes every time I do basically anything

[kevin.wagner-3206]

Since version 2.4 (so 2.4 and 2.4.1) I can not do anything in Photo AI without it crashing. Sometimes it does the first auto-preview successfull, but then on the second or third manual change (zoom into or out, add enhancements, change sliders) it crashes. It’s always when it’s generating the preview.

Steps to reproduce issue:

1. Step 1 - open an image
2. Step 2 - add any enhancement, or zoom in/out, do anything that let it generate a new preview
3. Step 3 - watch it crash

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Topaz Photo AI [v2.4.1] on [Windows]
2024-03-15-23-04-13.tzlog (30.5 KB)
2024-03-15-23-03-8.tzlog (154.6 KB)

[john.topazlabs (John S)]

Please send me your system profile information so I can check if your computer hardware is up to date.

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[kevin.wagner-3206]

Hey John. Thanks for your reply. I figured out that the problem was, that the processing device was set to my APU in Auto mode. I set it manually to my GPU and now everything works.