Topaz Photo AI Crashes 100% on attempting to open image

Crashes every time I attempt to open image either by drag & Drop or browsing.
Reinstalled after renewing subscription. Using version 2.4.2
Never previously encountered this issue.
Windows 11 Pro fully updated.
Updated versions of DeNoise & Sharpen work perfectly.

Same thing is happening to me. It will open jpegs but anytime I try to open a raw image it will crash. Photos are shot on a A7r5.

I am on a Mac (Ventura 13.4)
Topaz Ai Version 2.4.2

@julia-1242 Posted about my A7R5 issue here. Sounds the same as yours - Photo AI crashing 100% with Sony A7RV raws

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Problem resolved by one of your colleagues.
Thanks anyway.

1 Like