Topaz Photo AI "can't be more narrow" when using larger type on 15" Macbook Pro

Topaz Photo AI Bugs and Issues
1

When using lager text on a 15" Macbook Pro, Topaz Photo AI won’t fit on the screen and can’t be resized to do so. See below:

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image2294×1490 191 KB

Steps to reproduce issue:

  1. Set MacOS Display to use the second largest text size (1147x745 resolution)
  2. Attempt to maximize Photo AI to take up the whole screen

Topaz Photo AI v3.2.0 on MacOS Sonoma

2

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

3

No change, same problem.

4

Please send me your system profile information so I can better understand the machine you are using to help troubleshoot why this might be occurring.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

5

I’ve uploaded the system profile

8

Can you confirm with me that you were able to delete any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac

This is where some display settings are kept while using the application. I’ll keep an eye out for your reply and if you have any other questions feel free to ask me here.

9

Yes, I deleted com.topazlabs.Topaz Photo AI.plist and com.topazlabs.TopazPhotoAI.plist

10

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