Topaz Photo AI bug

Hello everyone, I cannot save my images anymore. It says “Error: could not run model”.

I’m working on a Macbook.

Oh sorry, its the newest version of Photo AI.

I had this issue with the Lens Blur and Motion Blur models, also on a Mac. I reported to Support and went back to the previous version of TPAI which works fine.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

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