Topaz photo AI 3 keeps shutting down after last update

Topaz Photo AI Bugs and Issues
1

Topaz AI 3 shuts down before procssing all RAW images
Steps to reproduce issue:

  1. Step 1
  2. Step 2
  3. Step 3

Topaz Photo AI [v1.x.x] on [Windows/Mac]
Windows

2

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

3

John,

Here is the information you requested. Sorry it took me so long. I recently updated driver and I needed to see if that helped the issue, it di not help

Janet

lastSessionFiles.txt (30.9 KB)

2024-04-24-14-33-45.tzlog (77.3 KB)

2024-04-24-06-08-16.tzlog (17.4 MB)

DxDiag (1).txt (82.9 KB)

4

John,

I mentioned that I updated a drive it was the GPU driver that I updated.

5

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the following link to update: