Topaz Photo AI 3.1 => "Photo Not Enhanced"?

Topaz Photo AI Bugs and Issues
1

Greetings all:

The Photo in question

I tried to improve this (for personal use), however, I keep getting “Photo Not Enhanced”.
Tried to make it into .PNG: No use.
Tried to make it into .WEBP: No use.

Steps to reproduce issue:

  1. Step 1 => Load picture.
  2. Step 2 => Let Auto-Pilot run => Photo Not Enhanced!!!
  3. Step 3 => Manual Enhancements => Photo Not Enhanced!!!

Am I missing something?

Thank you aforehand:
Ben
Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

3

Thank you for responding, sir.

1
Here is the original photo.
There’s no processed photo, as Photo AI did not want to process the photo?

… ???

I went in Photo AI, to get the message … and now it does do the enhancement?
How very, very bizarre?
Could there have been an interference?
Maybe GIMP, though, that picture was not open in Gimp?

What could have caused the earlier refusal, please?