After you have done this, disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools are sometimes known to interfere with the installer’s ability to download the model files.
Please also ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have 'App Store and identified developers ’ selected. Here is a video example:
Thank you for the detailed advice! I did all the steps, installed a new and tried it again.
The funny thing is that now after choosing the „Remove Noise“ enhancement I can see the menu, which I could not see before. But then the App crashes again. I tried several times – it always crashes.
Any other enhancemant works fine. And the old „Topaz DeNoise“ App is working fine too!
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.