Since I updated to the latest version 2.4.2 when I try to upsize more than one photo it locks up on the second photo. If I only do one photo at a time it works ok. The area of the screen at the bottom shows Initializing and the program locks up. I am unable to generate a log file or do anything except close the program.
How do I revert to a previos version until you correct this issue ?
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
You should be able to access the logs to send to the devs next time you open TPAI.
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.
You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
In the meantime, if you would like to revert to any previous Topaz Photo AI version, you can find a list of previous installers at the following link:
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