Software stuck on “Removing Noise” with RAW Normal v2. Windows 10 Pro, 22H2 all updates, OS Build 19045.3448
Steps to reproduce issue:
- Open image
- Try several different AI models under “Removing Noise”
- Hangs on “RAW Normal v2” (does not progress after about 10min)
- Still able to use menus etc
2023-09-17-12-02-40.tzlog (123.8 KB)
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Thanks for reaching out and sending the log. It looks like there was an error when processing using the Raw model.
I made a task for my team to look into this.
How often is this happening?
Thanks for the message. This happens quite infrequently. I don’t thnk that this is the fist time that this has happened. I think that you might need to choose several sharpening/noise reduction models before it freezes.
Sorry I can’t help more with this. It’s not a major inconvenience, but obviously it’s a bug which should be fixed if possible.