Topaz Photo AI 2.0.1 hung on "RAW Normal v2"

[robert.schmidli]

Software stuck on “Removing Noise” with RAW Normal v2. Windows 10 Pro, 22H2 all updates, OS Build 19045.3448

Steps to reproduce issue:

1. Open image
2. Try several different AI models under “Removing Noise”
3. Hangs on “RAW Normal v2” (does not progress after about 10min)
4. Still able to use menus etc

2023-09-17-12-02-40.tzlog (123.8 KB)

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[Lingyu]

Thanks for reaching out and sending the log. It looks like there was an error when processing using the Raw model.

I made a task for my team to look into this.

How often is this happening?

[robert.schmidli]

Hi Lingyu.

Thanks for the message. This happens quite infrequently. I don’t thnk that this is the fist time that this has happened. I think that you might need to choose several sharpening/noise reduction models before it freezes.

Sorry I can’t help more with this. It’s not a major inconvenience, but obviously it’s a bug which should be fixed if possible.

Cheers,

Robert.