Topaz Labs, please fix Video AI vrs 5 dropping the last frame on rendering. I have not been able to use your product for over eight days. Frankly, I do not see why I should pay for your product during its faulty “down time”.
I enclose all reference material you should need. Please fix this fault ASAP. Enough is enough.
VAI_ 4K tools and parameters_22_August_2024.rtfd.zip (158.3 KB)
2024-08-22-10-12-46-Main.tzlog (429.6 KB)
The engine team is investigating this and trying to resolve the issue. Thank you for sending the logs, I will get them over to them for their review to see if they can assist with the issue.
Kyle, in the meantime is there a work around? For example, would I need to put blank handles at the head and end of a clip; import it in VAI, configure and render, then reimport it to Premiere Pro to remove the handles? Or will VAI override the handles and drop the end one anyway?
I would recommend adding a handle on the end of a single frame and run a test. If the app and model is consistently dropping one frame than it should just drop that single frame handle. I am running a test later today once I clear out my test queue for this for reporting to the team as well.
Kyle, adding a single, blank frame at the end of clips seems to alleviate this issue. And where it is a bit of a fiddle, the clip itself seems unaffected in time.
Thank you for letting me know that works for now. The team is continuing to look into this for a resolution to be included in an upcoming patch.
Same issue for me too. Checked frame rate etc. Pretty bummed as this issue makes Topaz uselss for “locked” picture useage.
