Topaz Freezes when exporting back to Lightroom Classic

Topaz Photo AI Bugs and Issues
1

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Process with Topas
  2. Export
  3. Topaz appears to close but hangs up when back in Lightroom
  4. Have to force Quit then the edit tiff appears in Lightroom. Does not happen everytime but once it starts you have to restart the entire computer.

Very frustrated. Using latest update of Topaz but has been occuring prior to the update

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

I have exactly the same problem

3

Let’s try to reset your Lightroom plugin to try and get it working for you. You can follow the directions below to reset your Lightroom plugin:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
  3. Open Lightroom and check the File > Plug-ins Extras again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugins | Lightroom Classic

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

4

I have been having the same problem. Reinstalling Topaz Photo AI (including the RC plugin) stopped the freezing, but the -Edit.tif file that is exported back to Lightroom is unreadable (marked as usupported or damaged). Using most recent version of Lighroom Classic (13.4), MacOS 12.7.5

I have submitted the log files to your dropbox as suggested above

5

LrC, not RC

6

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