Hello to anyone who can help with this - I have received multiple emails from Topaz indicating that I am entitled to a free copy of Sharpen AI as a purchaser/user of In Focus. Every time I follow the links I was sent they take me to the order page and attempt to charge me for the full price of the product. When I follow the instructions re: the coupon code box it does not remove the cost of the product but instead doubles my order and my cost in my cart. I sent an email to Topaz on February 28th which has not been replied to as of March 4th (2019) - I have sent a follow up email today.
Topaz indicates they have created a support ticket for me using ticket # - 167149 But when I follow that link to check on the status it goes to a dead page with nothing but a redirect to another page that is not relevant to my ticket. Has anyone experienced this? I have purchased quite a few Topaz products and have never had the need to contact customer support before but I find this shady. I can understand taking a couple days to get back to someone but no reply after 6 days seems excessive.
Just want to know if anyone else received those emails from Topaz and has experienced the same issues when trying to claim what they offered. Thanks in advance!