Topaz AI is not working as stand alone or, as a plug-in

I’m using Topaz Photo AI on an iMac-Pro with the following configuration:
Processor: 3 GHz 10-Core Intel Xeon W
Graphics: Radeon Pro Vega 64 16GB
Memory: 128 GB 2666 MHz DDR4

I was using Topaz Photo AI without any issues. Since updating to v1.3.9, it stopped working. Currently, I’ve updated Topaz Photo AI to v1.3.11. But, still, it isn’t working either as a stand alone program or, as a Plug-in.
Please help me regarding the issue.

Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.

How to Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

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