Topaz AI crashing every single time I use remove tool

Topaz Photo AI Bugs and Issues
1

Every single time I use the remove tool, it crashes. I read other posts, updated, changed the workflow, but…it crashed every time.

Steps to reproduce issue:

  1. Open any image
  2. Select areas to remove (it can be a single dot)
  3. it crashes

Topaz Photo AI [v3.1.0] on [Windows 10]

2

There is no Topaz AI. Please be more specific. :eyes:

3

It’s in the Photo AI category and it says Photo AI at the bottom of his post.

4

@Imo You don’t need to be rude if you can’t read a post correctly.

5

Thanks, @PaulM. Yes, it’s in Photo AI, and it looks like the same issue that’s already been posted here. However, I updated, tested different things, and it still crashes. Could it be a conflict with my graphics card?

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6

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

7

Hello @john.topazlabs
Sorry for the delay but I was in a field work.
I just uploaded my system profile as you requested.
Thanks in advance.

8

I’ve reviewed the information about your machine, and unfortunately, the dxdiag file confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:

Topaz Photo AI | System Requirements

Your machine has a GPU, which only has about 2GB of VRAM.

We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:

Topaz Photo AI | v2.4.2 | Windows Installer

  • The older interface will be the fastest version your computer can run

Topaz Photo AI | v3.0.4 | Windows Installer

  • The newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
  • It can sometimes work on underpowered machines, however, will be slower than v2.4.2

Once you have chosen a version and downloaded the application, please go to Edit > Preferences> General > AI Processor and set the option to CPU . Using the CPU is not ideal, since the CPU RAM is not dedicated to graphics, but it can give you better performance for this machine.

9

Thanks @john.topazlabs
This is my field notebook. Maybe I have to consider not to use Topaz in the field.

Cheers

1 Like