Topaz 3.3.10

  1. i cant watch preview
    2.DxDiag.txt (113.2 KB)
  2. logsForSupport.tar.gz (126.4 KB)

The logs show version 3.3.10 and version 6.1.0 which your system’s GPU is under spec for version 6.

The errors you are getting are issues with the models being downloaded to the system correctly for application as it looks like the app installer was modified which is causing it to not operate correctly. This is also affecting the previews along with your GPU being severely out of date on the drivers.

If you have a license to the app, download a clean installer from the “My Products" page and reinstall version 3.3.10.