TIFF (12K res) openable in Video AI 5

Topaz Video AI Bugs and Issues
1

Simply trying to open a TIFF rendered from After Effects to sRGB colorspace. Clicking to open or drag into app says “error loading file”.

10k x 12k resolution @ 32b color.

Saving it to an EXR in PS then loading shows “converting to 16b TIFF” … but after doing so stays on the load screen.

I the re-output at 16b TIFF from AE and cannot load it. Tried creating 3 duplicates with filenames ending in _000 _001 _002 in case it’s looking for a sequence. No luck.

Log + Profile attached below.

DxDiag.txt (159.8 KB)
logsForSupport.zip (15.4 KB)

2

Have you checked the dxdiag to see all the errors on your system ?

3

Thanks @menditsa , I scanned the txt file but am not familiar with any of this.
Are there specific errors you’re referring to?

4

At the very end under diagnostics.

The various WEM errors.

5

Thank you for clarifying. I did see those at the end but it makes zero sense to me.
What do i do with this information?